Advanced SLA

Solving your advanced service level agreement needs by timing Ticket and Deals in each stage. Build alerts for your service team, dashboards for understand Deal velocity, all with data natively available in HubSpot



“Great for tracking SLA & stuck deals”
Works great for tracking SLAs as well as how long deals are in each stage. Jonathan was super helpful in building some reports our C-level needed.
why timerman?
time any ticket or deal
not just inbox initiated
We time and update any Ticket or Deal based upon your app tier. The time in minutes of each stage stays directly on the object in a property.assign SLAs however you'd like
not just priority
SLAs are set via a property on the object, therefore you can assign an SLA based upon ANY condition you'd like and also leverage automation to do so.multiple business profiles
for global teams
Business Profiles give you the ability to set different timezones, so Tickets/Deals and SLAs can work for teams in different areas around the world.
how it works



01. set a timezone
you're based somewhere, right?
Your support team is based somewhere. Simply choose the timezone they are in!

02. business hours
global support? we got you covered!
Set different business hours and timezones for different then assign that business profile to a ticket via workflows.

03. add SLAs
agree to agreements
Select an object, give the SLA a name, and set a time to first response and time to close target. Apply these SLA's to a ticket via workflows.

04. leverage timing data
trigger alerts, warnings
Forget about it, or don't. With properties native to your tickets and deals, leverage timing data to power alerts sales is slacking or a ticket is open for to long.


05. scrumptious reporting
who doesn't love reports?
Power up your customer support dashboard and identify bottlenecks in your sales process.




pricing
simple sla management
$99 /
monthlyBasic
what's included
advanced sla features
$199 /
monthlyPro
what's included
ultra customized tracking
$399 /
monthlyEnterprise
what's included
what can we deliver for you?
Contact us today - we can't wait to work with you!